Payment Terms and Conditions

Paying for Your Holiday:

  1. Payment Options: To confirm your chosen tour package, you can either pay a partial amount as determined by us or pay in full.
  2. Partial Payment: If opting for partial payment, the remainder must be paid within 3 days of the initial transaction.
  3. Confirmation: Paying any of these amounts secures your booking for airline tickets, tours, land transport, etc., which will be confirmed at the time of booking.
  4. Non-Payment Consequences: Failure to pay the balance in full and on time may result in the booking being considered as canceled by you, incurring the applicable cancellation charges.

Convenience Fees:

  • Convenience fees apply for all payments made after the booking date, except for direct bank transfers.

Credit Card Fraud Contingency:

  • Incorrect billing information may delay ticket issuance and increase costs. We reserve the right to cancel your holiday for payment declines or incorrect credit card information. To minimize fraud, we may conduct random checks, requiring additional proof of address and credit card details.

Your Holiday Price:

  • We endeavor to present accurate, up-to-date pricing on our website. However, prices may be subject to change. In case of an error in pricing, we will notify you at the time of booking or as soon as possible thereafter. The right to cancel the booking is reserved if you do not wish to accept the corrected price.

If You Change Your Booking:

  • Changes are subject to availability and feasibility. Costs may increase as the departure date approaches.
  • Note: Some arrangements, once confirmed, cannot be amended without incurring a cancellation charge up to 100% of that part of the arrangements.

If You Cancel Your Holiday:

  • Cancellation must be communicated by the ‘lead name’ on the booking. Charges are based on how many days prior to departure we receive your notice.
  • Note: Insurance-related claims should be directed to your insurance provider.

If We Change or Cancel Your Holiday:

  • We reserve the right to make changes to holiday details before and after bookings have been confirmed.
  • In case of major changes or cancellations, we will inform you as soon as possible and offer alternatives or refunds where applicable.

Mode and Duration of Refunds:

  • Refunds are typically processed within 3-4 working days but may take up to 21 working days.
  • Refunds are initiated to the original mode of payment. For exceptions, verification (KYC) and proof of account ownership are required.

Flights:

  • Carrier(s), flight timings, and aircraft types are subject to change. Check your tickets carefully upon receipt for the latest information.

Behaviour:

  • Proper conduct is expected during your holiday. Failure to behave appropriately may result in termination of your holiday arrangements without any responsibility on our part, including return travel arrangements.

If You Have A Complaint:

  • Report any issues immediately to Tripcabinet’s representative or directly to us at care@tripcabinet.com within 7 days of your return.

Our Liability To You:

  • We aim to provide your holiday arrangements with reasonable skill and care. However, we are not liable for failures due to third-party acts/omissions or unforeseeable events. Our liability is limited to refunding the booking amount, subject to receiving the same from our service providers.

Local Excursions/Activities/Events:

  • We are not responsible for any services or facilities not part of our agreement or advertised on our website, including excursions or activities booked through third parties.